Refund & Cancellation Policy

1. Introduction

Olive Foundation Trust (“Olive Foundation”, “we”, “our”, or “us”) is a non-profit charitable organization dedicated to social development, community empowerment, education, and sustainable livelihoods. This Refund and Cancellation Policy outlines the terms under which donations and payments are accepted and managed.

By making a donation or payment through our website or associated platforms, you acknowledge that you have read, understood, and agreed to this policy.

2. Nature of Donations

All donations made to Olive Foundation Trust are voluntary contributions intended to support our charitable objectives and social initiatives. Donations are not considered payments for goods or services.

Once a donation is made, it is immediately allocated toward program activities, operational requirements, or long-term mission goals of the Trust.

3. No Refund Policy

As a general principle, Olive Foundation Trust does not offer refunds or cancellations for donations once they have been successfully processed. This is because donations are used to fund charitable programs and community initiatives.

Donors are encouraged to carefully review donation details before confirming payment.

4. Exceptions to Refunds

Refunds may be considered only under exceptional circumstances, such as duplicate transactions, technical payment failures, or errors caused by the payment gateway.

Any such request must be submitted in writing within a reasonable time frame and will be reviewed at the sole discretion of Olive Foundation Trust.

5. Donation Errors

In the event that a donor believes a donation was made in error, including incorrect amount selection or duplicate payment, the donor must contact Olive Foundation Trust promptly with supporting details.

Requests will be verified internally, and any corrective action will be determined based on verification results.

6. Event Registrations & Program Fees

In cases where payments are collected for specific events, workshops, or programs, refund eligibility (if any) will be clearly communicated at the time of registration.

Unless otherwise stated, such payments are also non-refundable once the event or program has commenced.

7. Processing of Approved Refunds

If a refund is approved, it will be processed using the same payment method originally used for the transaction, unless otherwise agreed.

Processing time may vary depending on banks or payment gateways, and Olive Foundation Trust is not responsible for delays caused by third-party systems.

8. Tax Benefits & Refunds

Donations made to Olive Foundation Trust may be eligible for tax benefits under applicable laws. Once a donation receipt has been issued, refunds may not be possible due to statutory and compliance reasons.

9. Changes to This Policy

Olive Foundation Trust reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice.

Changes will be effective immediately upon publication on this page.

10. Contact for Refund Queries

For any questions or concerns regarding this Refund Policy or donation-related matters, donors may contact Olive Foundation Trust using the information provided on our Contact page.